Fixed- Something went wrong We couldn’t start your program Office 2016

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If you are unable to open Office 2016 applications and get this error message:

Something went wrong We couldn't start your program. Please try starting it again. If it won't start, try repairing Office from ‘Programs and Features‘ in the Control Panel.

Something went wrong  We couldn't start your program.

Check Microsoft Office Click-to-Run Service

Description: Manages resource coordination, background streaming, and system integration of Microsoft Office products and their related updates. This service is required to run during the use of any Microsoft Office program, during initial streaming installation and all subsequent updates.

It should be set to Manual and should be able to start.

  1. Go to Computer Management -> Services And Applications -> Services and look for Microsoft Office Click-to-Run Service

    Microsoft Office Click To Run Service Check 1
    Click to enlarge
  2. Verify that it is not Disabled. It should be set to Manual. It is started by Office 2016 applications.

    If it is set to manual try to run it manually and verify that it starts. If there is a problem check Windows Log for errors.

    If there is a problem with user, go to properties of this service, Log On tab and make sure that Log on as: is set to Local System account

16 Comments
  1. Lyon Taiwo says

    Windows could not start the Ms Office Click-to-Run Service service on Local Computer.
    Error 1053: The service did not respond to the start or control request in a timely fashion.

    1. Sebastian Expert says

      try to reboot computer into safe mode and then start it. If it doesnt help, go to Event Viewer and see what is causing this issue.

  2. Bob says

    Thanks so much, got me back in business asap.

  3. Mark says

    Just have to say thanks for this solution. Had an update overnight and this error occurred this morning when my wife tried to start her work. She called me, I searched and found this solution, explained over the phone what to do and all sorted. Thanks again.

  4. Manuel Fernandez says

    I have applied the suggested solution and it does work. But that if not the problem. The problem is that this error repeats itself time and time again, even when the program is re-installed. In my case it is happening everyday. Isn’t there a solution that is permanently valid?

    1. Sebastian Expert says

      hi, have you checked if start option for the office service is set to ‘automatic’?

    2. Sebastian Expert says

      hi, you could try to set office service ‘Startup Type’ to ‘Automatic’

  5. JJFFY says

    Thank You. You my savior. Getting tired from re-installing but by learning this today makes it the best solution in the planet.

  6. Fiona says

    Thank you so much – mine had become disabled and therefore would not run. This was a quick fix once I found this post. Unlike the advice/blog on the Microsoft site

  7. Dobreel says

    Seba, thank you, my friend. I had not been using Office for a week or two. And now that I needed it, I get this pop-up and start googling for a solution. Found it here. 🙂

  8. Dobreel says

    Seba, thank you, my friend. I had not been using Office for a week or two. And now that I needed it, I get this message and start googling to find a solution. And found it here. 🙂

  9. Oscar Luna says

    thank you so much

  10. Lucy says

    very helpful solutions and thank you so much

  11. Anonymous says

    same here, it doesn’t work

  12. Solairol says

    Hello,
    Very usefull information, I solve my outlook 2013 problem ” Something went wrong We couldn’t start your program” with the solution you provided in this page.
    Thanks a lot.

    Solairol

  13. Krisna says

    i have down follow your stap by step but my problem still error. thanks a lot before.

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